COVID-19 Response

Safety Measures AVL Ride is taking during the COVID-19 outbreak.

Like everyone, we are concerned about the spread of the COVID-19 virus here in NC and around the world. Here is what we are doing:

• All dispatchers are now working from home.
• All drivers suffering from any symptoms are expressly prohibited from driving.
• Drivers do not come into the office, keys for company cars are in lockboxes, envelopes and a drop box are set up as well.
• We have a massive amount of cleaning supplies available at the office for the drivers to use.
• All company cars are cleaned with multiple times a day with powerful Microban cleaner, among others.
• Drivers have been instructed to wipe down the inside of the vehicle and commonly touched surfaces outside the vehicle after every passenger.
• We are encouraging passengers to pay via card as much as possible and can easily put a card on file so no need to hand a card to the driver for processing
• We’re encouraging drivers and passengers to wear face masks and latex gloves while in the vehicle. As well as having passengers refrain from sitting in the front seat next to driver.

AVL Ride will now be offering deliveries and grocery shopping at our discounted AVL Ride app rate. The cost is $0.15 per minute ($9/hr) and $0.95 per mile travelled.

Option 1. Use the AVL Ride mobile app. Make the pick up destination where you’d like our driver to pick up delivery or get groceries. Make the drop destination where you’d like the driver to bring the items. In the notes section you can instruct the driver with what you’d like them to pick up or order number. If you haven’t already pre-paid for the items in which we’re picking up, we will charge your card on file for the total amount for things purchased on your behalf. 

Option 2. Call or text us with the pick up destination where you’d like our driver to pick up delivery or get groceries and the drop destination where you’d like the driver to bring the items. Give the dispatcher an order number or a list of items to have the driver pick up. Pay either with cash or card.